W Brisbane

The staff at the W were mostly very helpful and friendly except for a couple of inroom dining deliverers who were very abrupt and surly. The food at the breakfast buffet is delicious and the servers and waitresses were happy to be there and very friendly. The inroom dining food was delicious and well prepared and presented too. The Away Spa features sauna, steam room and jacuzzi in beautiful decor. I felt relaxed there. A full gym including free weights impressed me. The pool is long enough for some decent lap swimming and was nice and clean. Water temperature was cool but it is summer so refreshing. Great that the pool is out of the sun.

Amazing customer service, every staff would ask if we needed anything or how they could help. Staff went over and above for the extras I orders for the room for my husbands birthday putting balloons in the term even though I didn’t order them!! Amazing.

Wonderful room; superb expansive views overlooking the river and city; Superb breakfast with numerous options and excellent taste Exceptional staff, very helpful and responsive Attended dinner at the restaurant - amazing experience sitting outside next to the river with very well done dishes

The Staff were all very helpful and very and had excellent customer service. Upon arrival the conciergerie was friendly and helpful, our luggage made it to the room with a smile, the front desk was very helpful as we arrived a little early and were able to check in and get ready for a prearrange meeting. Facilities were amazing, I took advantage of using the sauna and spa and steam room. The Breakfast was excellent a huge variety of foods and various types of milk etc, catered for Gluten free and Children had their own min buffet. The location was perfect a simple walk to south Bank and ferry rides - took advantage of the low fares.

The staff were lovely. Very accommodating and polite and eager to assist. They were approachable and it felt like I was talking to a real person which is rare in this day and age. The rooms were very well presented and the quality of the beds were soft and fluffy. I really enjoyed my sleep. The entertainment was great too with the ability to cast your mobile device very easily onto the big screen so netflix or stan was easily accessible. The ability to change the lighting brightness was a nice touch.